Buyer services

Every step of the order, checked off

Buying equipment for a facility takes more than a cart: approvals, purchase orders, tax status, delivery rules, inspections. Find your situation below. Each card says what you do, and what we take care of.

  • YouWhat you do
  • What we take care of

Before you buy

Approval, sizing, deadlines, vendor setup and documents, sorted before anything ships.

Your manager has to approve it first

You
Add the items to your cart and tap Get a quote PDF for approval, or Send this cart to your approver so they open the same cart.
We
Put the quote number, items, prices and shipping terms on one page. Prices hold for 30 days. For volume pricing, use Add to quote: a specialist replies within 2 business hours.
Open your cart

You need it sized or checked against your site

You
Send the model and the space it has to work in: load and aisle width, drum count, grate size, or the hazard at the station.
We
A specialist confirms the right model the same business day, before you order.
Ask a specialist

It has to be in place by a date

You
Enter the date in Needed by in your cart, or in your quote request. Inspection, audit or project start: say which.
We
Check the date against stock and transit time before your order ships, and call you right away if it is at risk.
Ask about a date

Your company has to set us up as a vendor

You
Email your vendor forms to info@warehousegearhub.com, or ask for our W-9 or a manufacturer authorization letter.
We
Return completed forms, our W-9 and authorization letters within 1 business day.
Request paperwork

You need documents for an inspector or your file

You
Download the spec sheet on the product page, or tell us what your plan or inspector asks for: SPCC, SWPPP, ANSI Z358.1, OSHA.
We
Get spec sheets, manuals and warranty terms in writing from the manufacturer and send them to you.
Ask for a document

You found it for less

You
Send the link or quote from an authorized US dealer, before you order or within 24 hours of buying.
We
Compare the total delivered cost, then beat it by 2%.
How the price beat works

Paying

Pay the way your company pays. A card at checkout works for any order.

You pay with a purchase order

You
Type your PO number in the cart; it prints on your quote and is saved with your order. Buying on terms? Email the PO to info@warehousegearhub.com before your first order.
We
Put your PO number on the invoice and the shipping paperwork. Approved accounts pay on net terms.
Set up an account

Your organization is tax-exempt

You
Outside Texas there is nothing to do: we charge no sales tax. In Texas, email your exemption certificate before you order, then sign in with that email at checkout.
We
Mark your account tax-exempt within 1 business day, so checkout charges no tax.
Send a certificate

You'd rather pay by wire or ACH

You
Ask for an invoice when you request your quote, or call (800) 794-1049.
We
Issue the invoice with 2% off the order total.
Request an invoice

Delivery

Freight is booked to fit your site before the truck leaves.

Free shipping to the lower 48 states

You
Nothing. Every product page that qualifies says so.
We
Ship free on Ballymore Safety Products, EKKO Lifts, Eoslift, Global Industrial, Hughes, Pyramex, Valley Craft, Vevor. No minimum order. Liftgate, residential and limited-access delivery are not included.
Shipping policy

Your site has no loading dock or forklift

You
Add liftgate service on the product page or in your cart, once per order.
We
Book a truck with a liftgate, so the driver lowers the pallet to the ground. Inside delivery is quoted on request.
Liftgate service

Delivery has to follow your site's rules

You
Put receiving hours, a contact name and phone, and any gate, dock or check-in rules in Delivery instructions in your cart.
We
Pass them to the carrier, who calls ahead to set a delivery window. Any fee for a school, base, jobsite or home address is quoted to you before dispatch.
Open your cart

You ship on your own freight account

You
Choose Ship on your own account in the cart and enter your UPS, FedEx or LTL carrier details.
We
Put your account on the label or bill of lading, and charge you no shipping.
How it works

After delivery

If something goes wrong, we chase it, not you.

Something arrives damaged or short

You
Note it on the delivery receipt before you sign, take photos, and send them to us right away.
We
File the freight claim for you within 48 hours and put the order right.
Report a problem

It needs warranty service or parts

You
Call or email with the model and serial number.
We
Handle the claim with the manufacturer for you and source the parts.
Start a claim

You need to return it

You
Ask within 30 days of delivery, before you send anything back. Keep it unused, in the original packaging.
We
Confirm any restocking fee (up to 15%) and return shipping before you send it back.
Return policy

Your order needs something else?

Tell us what your site, your paperwork or your approval process asks for. If we can do it, we check it off for you.

(800) 794-1049Send us the details